Refund Policy

This refunds and exchange policy will be applicable to any type of users ("Paid Users", "Paid customer", "Resellers", "Partners") who made any kind of purchase such as product/service from Us ("Pickcel Digital Signage", “Pickcel”, “Lanesquare”,“Pickcel digital signage”, “Pickcel Cloud Digital Signage”, “Pickcel Direct”, “Lanesquare Technology Pvt Ltd”). Please read this refunds & exchange policy carefully and ensure that you have understood them.

Refund Policy (for Services)

All services or subscriptions are sold “as is”. The service is billed in advance and is non-refundable. You assume the responsibility for your purchase, and there will be no refunds or credits for partial periods of service, or refunds for periods unused with an open account. In order to treat everyone equally, no exceptions will be made.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges for products associated with Hardware (If Applicable)

Our policy lasts 10 days. If 10 days have gone by since your purchase, we can’t offer you exchange.

You may contact us within 10 days from the purchase date, if you wish to exchange your purchase for a product of equal or lesser value.

If you choose to exchange you purchase for an item of lesser value, there will be no refund for the difference in price.

To be eligible for a return, item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at contact@pickcel.com and send your item to: #301, 3rd Floor, Pine Platinum Building, 2nd A Main Road, HSR Layout, Sector 6, Bengaluru, Karnataka 560102.

EXCHANGE (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

All fees are non-refundable, unless otherwise agreed by us in writing

Shipping

#301, 3rd Floor, Pine Platinum Building, 2nd A Main Road, HSR Layout, Sector 6, Bengaluru, Karnataka 560102.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.