Refund & Cancellation Policy
Provider: LaneSquare Technology Pvt. Ltd (“Pickcel”)
Effective date: August 7, 2026 · Version: v3.0
This policy explains refunds and cancellations for the Pickcel Service (subscriptions/software) and for hardware purchased through Pickcel. It forms part of, and should be read with, the Terms of Service.
1. Subscriptions and software — non-refundable
Subscriptions and software licenses are provided “as is” and billed in advance. Except as required by mandatory law (§5) or expressly agreed by us in writing, all Fees are non-refundable, and we do not provide credits or refunds for partial periods, unused time, or Displays that are offline.
2. Cancellation and auto-renewal
Subscriptions auto-renew as described in the Terms of Service.
You may cancel renewal at any time, effective at the end of the current paid period, by emailing billing@pickcel.com or using in-app cancellation (where available). To avoid the next charge, cancel before the renewal date.
Cancellation stops future billing; it does not refund the current period (subject to §5).
3. Free tier and trials
The free tier and trials incur no charge and require no cancellation payment. Converting to a paid plan starts billing per your Order.
4. Hardware returns and exchanges
Hardware may be returned within 10 days of receipt if unused and in the same condition received, in original packaging.
We replace items only if they are defective or damaged on arrival; contact support@pickcel.com before returning.
Shipping costs are non-refundable, and return shipping (unless the item was defective/incorrect) is the customer's responsibility and may be deducted from any refund.
Approved refunds are issued to the original payment method within 7–14 business days of our receiving and inspecting the return (bank/processor timing may add a few days).
5. Mandatory local rights (carve-out)
Nothing in this policy limits any non-waivable statutory rights you may have under the mandatory consumer-protection laws of your jurisdiction (for example, statutory cancellation/withdrawal or warranty rights in the EU/UK or elsewhere). Where such rights apply, they prevail over this policy to the extent of any conflict.
6. How to request a refund or cancel
Contact billing@pickcel.com / support@pickcel.com, or use in-app cancellation, with your account and order details. Send hardware returns to: LaneSquare Technology Pvt. Ltd, #918, 3rd Floor, 5th Main Road, Sector 7, HSR Layout, Bengaluru, Karnataka, India 560102.
7. Changes
We may update this policy; the current version with its effective date is posted at pickcel.com/refund.