Question 1

What is Digital Signage?

Accepted Answer

Digital signage is a sub segment of signage. Digital signage uses technologies such as LCD, LED and Projection to display content such as digital images, video, streaming media, and information.

Question 2

Can my Company or Business benefit from Pickcel Digital Signage?

Accepted Answer

Yes, you can reach a captive audience using an effective and efficient method that will allow your company to up sell and cross sell either your product or service. This can also be utilized for internal communication for employee engagement and disseminating information (real-time) in public places. This technology can be leveraged in industries and factories to display various metrics, information and emergency messages.

Question 3

Where can Pickcel Digital Signage be used?

Accepted Answer

Wherever you can hang an LCD/LED monitor and reach potential customers...THAT'S where you can use Pickcel digital signage. The possibilities are endless: Retail, Education, Public Transport, Public Spaces, Restaurants, Hospitality, Factories, Hospitals, and more...

Question 4

Is Pickcel Free?

Accepted Answer

No, We have 14 days free trial period with complete features. Post 14 days you will have to upgrade to paid plan. to continue using the software.

Question 5

Can I cancel it anytime?

Accepted Answer

Yes, you can cancel the subscription anytime by clearing the outstanding dues.

Question 6

Do you also provide display screens?

Accepted Answer

Yes, we can support in procuring display screens. We have a tie up with leading Panel manufacturers like LG, Phillips & Samsung.

Question 7

Does your signage offer interactivity?

Accepted Answer

Yes, you can launch a web application which accepts user inputs on Pickcel digital signage platform

Question 8

Can your signage work on moving vehicles, say a cab or a bus?

Accepted Answer

Yes, Pickcel signage can work on any scenario including moving vehicles provided we have a stable internet connectivity.

Question 9

Do you provide turnkey solution?

Accepted Answer

Yes, we also support turnkey solution.

Question 10

Do you support on content management?

Accepted Answer

Yes, we can support on managing your content with additional charges.

Question 11

Do you support on content creation?

Accepted Answer

Yes, we have a tie up with various content creation agencies. You can either get services from them directly or route it through us.

Question 12

Do you have a content creation editor?

Accepted Answer

No, we don't have any editor for creating images and editing videos. We recommend to use standard graphic and video editors (e.g. Photoshop).

Question 13

Does your software is based on any open source?

Accepted Answer

No, Pickcel has in house developed entire technology stack bot on server and client end.

Question 14

Which File formats do we support?

Accepted Answer

Video Formats: Any video format except flash is supported. Image Formats: JPEG, Gif, Png.

Question 15

Does Pickcel support RSS feeds and other Social Media Interfaces?

Accepted Answer

Yes, Pickcel Support RSS feeds and also other Apps like YouTube, Facebook, Twitter, Google Slides, Google Sheets, Google Traffic and more to come.

Question 16

Can I create multiple zones on the Display (TV) in Pickcel?

Accepted Answer

Yes, you can create multiple zones and have video running in one zone and an image on the other. You can also have RSS feeds, Tickers, text, time, clock and more.

Question 17

Is there any limit for number of Video/Images that can be displayed on the screen using Pickcel?

Accepted Answer

No, there is no limit. You can create the playlist with n number of images/videos.

Question 18

What is the cloud storage that we get with the Pickcel account and can it be increased?

Accepted Answer

Trial version : 200 MB cloud storage

Basic version: 3 GB cloud storage for each display

Enterprise version: Unlimited cloud storage Yes it can be increased. For that you need to contact our Technical support team

Question 19

How many user logins do we get with a single Pickcel account?

Accepted Answer

You get one user accounts by default with Pickcel account to manage your contents. You can get more accounts to manage if your number of displays are higher.

Question 20

Is Pickcel Digital Signage customizable as per client requirements?

Accepted Answer

Yes, we support customization as per client requirements.

Question 21

What is the maximum Image/Video file size that can be uploaded to the Pickcel Cloud?

Accepted Answer

The maximum file size that can be uploaded is 1 GB at a time.

Question 22

In how many ways I can run the contents on the displays?

Accepted Answer

There are two ways to run the contents on the display using Pickcel Digital Signage.

i. Quick play

ii. Scheduling

Question 23

What is the difference between Quick play and Scheduling?

Accepted Answer

Quick play : This is to display the contents on the screen on demand immediately for maximum of 24 hours. This can be utilized for displaying emergency messages. This option will be given first priority while running the contents.

Scheduling : Here you can schedule the content for any numbers of days, set repeats based on any particular day in a week and also have multiple compositions for a single day and also repeat it based on your requirement.

Question 24

Do I always needs Internet connection to run the Pickcel Digital Signage?

Accepted Answer

Videos/Images are stored and played from the local storage of the Media player so you do not need Internet always. However, for running online contents like RSS (News feeds), URL, Google Slide, Google Sheets it is recommended to have internet connectivity to get the updated data on the display.

Question 25

Can I have multiple video zones in a single display?

Accepted Answer

Yes, you can have multiple video running on a single display. However, Audio will only be played from the video that is running in the first zone.

Question 26

Can I have multiple RSS/ Ticker zones?

Accepted Answer

Yes, you can have multiple RSS (News feeds) or RSS and Ticker together on the same screen.

Question 27

Can I have multiple compositions running on multiple displays?

Accepted Answer

Yes, you can create multiple compositions and Schedule it on a single display or multiple displays as per your requirement. Contact our support team if you need more information on this.

Question 28

Do I need to launch Pickcel app every morning I switch on the device?

Accepted Answer

No, Pickcel Application will launch automatically every time you switch on the device.

Question 29

Do we get any reports of the Videos/Images that is been running on the displays?

Accepted Answer

Yes, you get complete reports on all the videos/Images, Apps that is been running and also the report on the device uptime.

Question 30

Can I get a screenshot of the content that is running on the screen?

Accepted Answer

Yes, you can take a screenshot whenever you need to check what is running on the screen.

Question 31

Can I see a preview of the content how it looks on the actually screen?

Accepted Answer

Yes, you can see the preview of the content how it looks on the screen before or after scheduling.

Question 32

Is there a specific time to schedule the content?

Accepted Answer

No, there is no any specified time to schedule the content. You can schedule the content on any time of the day and the contents gets downloaded on the device and starts running. It is almost real time, it only takes some time to download the content depending on your Internet speed. It works on Peer to Peer upload.

Question 33

Can we manage the User access in an account?

Accepted Answer

Will be available in the coming updates.

Question 34

Can I upload PDF/PPT files?

Accepted Answer

No, our system only support Video/Image (any Format). Save the PDF/PPT files in Image/Video format and upload.

Question 35

Can I run the Pickcel application directly on an Android TV or Android Tab?

Accepted Answer

Yes, if you have an Android TV or Android Tab you can directly install the Pickcel applications and use it. Pickcel signage app can be installed on any Android device having OS version of 5(Lollipop) and above. However, Pickcel doesn't assure of the performance on the non-recommended hardware.

Question 36

Does Pickcel Support YouTube streaming and local stream?

Accepted Answer

Yes, Pickcel Supports YouTube streaming and local stream. However, you should have a good Internet Bandwidth to support the stream. For local streaming you should have a capability of web cast/ web streaming.

Question 37

Does Pickcel Support Local Streaming with Multicast?

Accepted Answer

Yes, Pickcel Supports Local Live/File Streaming with Multicast. Pre-requisite for this - your network should be able to support multicast streaming and associated hardware to stream videos on the network.

Question 38

Is it possible to integrate a third party API in to Pickcel?

Accepted Answer

Yes, Pickcel can integrate with any third party API which communicates over http and support standard messaging format like JSON or XML.

Question 39

Is multi lingual supported on Pickcel?

Accepted Answer

Yes, multilingual is supported on Pickcel Signage platform.

Question 40

Is my information and content secured?

Accepted Answer

Yes, client communication with server is SSL based and all the traffic is sent over HTTPS. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser.

Question 41

What are the copyright restrictions and regulations?

Accepted Answer

It is your responsibility to ensure you follow your country's copyright laws. Pickcel will not be responsible for any copyright infringements associated with your account. Be sure you receive full written approval for media and content used in your signage presentation. Pickcel will remove content which was brought to our attention as a violator of any copyright laws.

Question 42

Is Pickcel only a cloud based or can it be hosted on private network?

Accepted Answer

Pickcel is a cloud based Digital Signage (also known as SaaS or software as a service). All of your media files (videos, images) are stored on Pickcel servers hosted on AWS (Amazon Web Services). However, it can also be hosted on a private network in LAN or WAN kind of connected environment.

Question 43

In cloud environment, will my contents and confidential information be safe?

Accepted Answer

Yes, Pickcel is developed on Multi-tenanted cloud architecture, where each tenant (user or organization) is logically separated from each other. Each tenant can access their contents and information after adequate credential validations.

Question 44

On what platform is the Pickcel Digital Signage?

Accepted Answer

Pickcel Digital Signage is supported on Android, Chrome OS, Windows, Linux, LG WebOS, Amazon Fire TV Stick. Content management server is on Linux which is common for all platforms.

Question 45

What is the minimum system requirements of the Android player to support Pickcel Software?

Accepted Answer

Android Lollipop 5 OS and above, Rooted device to start digital signage as plug-n-play, Quad Core Processor, Built-in 1GB DDR3 RAM for Super-fast Performance, Minimum 8 GB Internal Storage.

Question 46

What is the minimum server requirements to have Pickcel on Private Network?

Accepted Answer

To serve contents on around 40 displays, any small/mid-size server with - Quad core processor, 8 GB RAM and storage as per their media requirement (1 TB) or more with external NAS. For higher number of displays, please contact us to get the details.

Question 47

How to install updates to the Pickcel Software.

Accepted Answer

Pickcel software updated are automated, whenever there is a new update it gets downloaded automatically and install without any inconvenience. However, for Private network the updates has to be done manually.

Question 48

Does Pickcel media players support Wi-Fi and Ethernet?

Accepted Answer

Pickcel recommended media player supports both Wi-Fi and Ethernet.

Question 49

Does Pickcel work on Chrome cast?

Accepted Answer

No, Chrome Cast is a streaming device and has limited storage. It allows you to display internet feeds from other devices, like a phone or a tablet.

Question 50

Is it compulsory to purchase the Android Media player (device) from Pickcel?

Accepted Answer

Pickcel has tested a dozen Media Players that are available in the market and recommends an Android Media player for better outcome and efficiency, however you can purchase any Android player with minimum system requirements given by Pickcel. However, Pickcel doesn't assure of the performance on the non-recommended hardware.

Question 51

How many number of displays in an instance can be supported on Pickcel?

Accepted Answer

Pickcel has tested 30,000 concurrent displays in an instance.

FAQ

1. What is Digital Signage?

2. Can my Company or Business benefit from Pickcel Digital Signage?

3. Where can Pickcel Digital Signage be used?

4. Is Pickcel Free?

5. Can I cancel it anytime?

6. Do you also provide display screens?

7. Does your signage offer interactivity?

8. Can your signage work on moving vehicles, say a cab or a bus?

9. Do you provide turnkey solution?

10. Do you support on content management?

11. Do you support on content creation?

12. Do you have a content creation editor?

13. Does your software is based on any open source?

14. Which File formats do we support?

15. Does Pickcel support RSS feeds and other Social Media Interfaces?

16. Can I create multiple zones on the Display (TV) in Pickcel?

17. Is there any limit for number of Video/Images that can be displayed on the screen using Pickcel?

18. What is the cloud storage that we get with the Pickcel account and can it be increased?

19. How many user logins do we get with a single Pickcel account?

20. Is Pickcel Digital Signage customizable as per client requirements?

21. What is the maximum Image/Video file size that can be uploaded to the Pickcel Cloud?

22. In how many ways I can run the contents on the displays?

23. What is the difference between Quick play and Scheduling?

24. Do I always needs Internet connection to run the Pickcel Digital Signage?

25. Can I have multiple video zones in a single display?

26. Can I have multiple RSS/ Ticker zones?

27. Can I have multiple compositions running on multiple displays?

28. Do I need to launch Pickcel app every morning I switch on the device?

29. Do we get any reports of the Videos/Images that is been running on the displays?

30. Can I get a screenshot of the content that is running on the screen?

31. Can I see a preview of the content how it looks on the actually screen?

32. Is there a specific time to schedule the content?

33. Can we manage the User access in an account?

34. Can I upload PDF/PPT files?

35. Can I run the Pickcel application directly on an Android TV or Android Tab?

36. Does Pickcel Support YouTube streaming and local stream?

37. Does Pickcel Support Local Streaming with Multicast?

38. Is it possible to integrate a third party API in to Pickcel?

39. Is multi lingual supported on Pickcel?

40. Is my information and content secured?

41. What are the copyright restrictions and regulations?

42. Is Pickcel only a cloud based or can it be hosted on private network?

43. In cloud environment, will my contents and confidential information be safe?

44. On what platform is the Pickcel Digital Signage?

45. What is the minimum system requirements of the Android player to support Pickcel Software?

46. What is the minimum server requirements to have Pickcel on Private Network?

47. How to install updates to the Pickcel Software.

48. Does Pickcel media players support Wi-Fi and Ethernet?

49. Does Pickcel work on Chrome cast?

50. Is it compulsory to purchase the Android Media player (device) from Pickcel?

51. How many number of displays in an instance can be supported on Pickcel?

Still have questions?